MERGE CAMPUS / SUPPORT
Support
Tell us about issues with progress, ads or purchases. The details below help us investigate.
Contact by email
support@bn-rb.comThis form does not send data to this website. Review and send the draft in your email app. Do not enter passwords or card details.
What to include
Include the time of the issue, the steps you took, and the expected and actual result. Your device model, OS, app version and screenshots with personal details hidden can help.
Open Settings → Support in the game to view or copy diagnostic logs. Including them in an email is optional. Contact support@bn-rb.com.
Progress is missing or the game is stuck
Close and reopen the app first. If needed, restart your device and contact us. Do not uninstall the app or clear its data before contacting support.
Link an Apple or Google account in Settings > Account & cloud save. You can also play and make purchases as a guest without signing in. Guest saves may be lost after uninstalling. Linked games require internet and one active device at a time. Existing accounts load server progress; saves are not automatically merged.
A purchase is missing
Check that you are using the same App Store or Google Play account, then try Restore Purchases in the shop. Non-consumable purchases such as ad removal can be restored. Spent gems and energy are not granted again by restoration.
If the issue remains, send the product name and purchase time. We may ask for store order details when necessary. Never send passwords or card numbers. Refund requests follow the store’s refund process.
An ad or reward did not appear
Ad availability depends on your connection, local ad inventory and consent state. Try again later. Rewards are granted only after the ad SDK confirms completion.
Tell us when and where you watched the ad. Optional diagnostic logs can help identify loading, display and reward events.